Refund policy
Returns & Exchanges
We want you to love your Lost & Found pieces. If something isn’t quite right, we’re happy to help.
Please read our return policy carefully before placing your order.
U.S. Orders
We accept returns and exchanges on eligible U.S. orders within 14 days of delivery.
To be eligible, items must be:
- Unworn and unwashed
- Free of makeup, deodorant, perfume, stains, pet hair, or other signs of wear
- In original condition with all original tags attached
- Free of damage or alterations
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Once your return is received and inspected, your refund will be issued to the original payment method. Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.
Exchanges
We offer exchanges for eligible U.S. orders within 14 days of delivery, subject to availability.
If you need a different size or color, please contact us at kianney@lostandfoundathleisure.com with your order #, and the item(s) you’d like to exchange.
If the requested item is unavailable, we may offer a refund or another available option.
To start a U.S. return or exchange, please contact us at kianney@lostandfoundathleisure.com with:
Order Number:
Item(s):
Reason for Return/Exchange:
We’ll provide you with the appropriate return instructions.
International Orders
Due to the additional costs and complexities associated with international shipping, customs, duties, taxes, and returns, all international orders are final sale and are not eligible for returns or exchanges.
We encourage international customers to carefully review our size guide and product details before placing an order. If you’re unsure about sizing or fit, please reach out to us at kianney@lostandfoundathleisure.com before ordering, and we’d be happy to help.
International Defective or Incorrect Items
Final sale does not apply to items that arrive damaged, defective, or incorrect due to an error on our part.
If you experience an issue with an international order, please contact us within 14 days of delivery at kianney@lostandfoundathleisure.com with your order #, and clear photos of the item and issue so we can make it right!
U.S. Damaged or Defective Items.
We stand behind the quality of our pieces. If your item arrives damaged or you believe you’ve experienced a manufacturing issue, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and the issue
We’ll review the issue and determine the best way to make it right!
Normal wear and tear, damage caused by improper care, and damage caused by alterations or misuse are not considered manufacturing defects.
Incorrect Items
If you receive the wrong item, size, color, or quantity due to an error on our part, please contact us within 14 days of delivery.
We’ll work with you to correct the issue and cover any necessary return or replacement shipping costs.
Order Changes & Cancellations
Orders are processed within 24-48 hours, so we cannot guarantee that an order can be changed or canceled after it has been placed.
If you need to make a change or cancel your order, please contact us as soon as possible at kianney@lostandfoundathleisure.com. We’ll do our best to accommodate your request before the order ships.
Once an order has shipped, it cannot be canceled and must follow our applicable return policy.
Returned-to-Sender Packages
If an order is returned to Lost & Found because the address provided at checkout was incorrect, the package was refused, or the recipient failed to accept or collect the package, the customer may be responsible for any return shipping, customs, duties, taxes, or other fees incurred.
For eligible U.S. orders, any refund will be processed after the package has been received and inspected.
International orders remain subject to our final sale policy and are not eligible for a refund simply because a package was returned to us.
Lost or Stolen Packages
Lost & Found is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend first checking with household members, neighbors, your building’s mail area, and the shipping carrier.
If you believe your package has been stolen, we recommend contacting the carrier and, when appropriate, your local authorities.
If a package is lost in transit and the carrier confirms that it was not delivered, please contact us and we’ll get your order sorted out right away.
Questions?
If you have any questions about your order, or our policies please reach out to us at kianney@lostandfoundathleisure.com
Lost & Found is a small, independently owned brand. Every order means the world to us, and we truly appreciate your support. If something isn't right, please don't hesitate to reach out—we'll always do our best to help.